Privacy Policy

RGM TUITION

Website Privacy notice (Updated March 2021)

Introduction

RGM Tuition collects and processes your personal information in accordance with this privacy notice.  This notice provides you with information regarding our obligations and your rights in compliance with the General Data Protection Regulation (GDPR).

Information That We Collect From You

We will collect data directly from you (the customer) during telephone conversations, from email, text messaging, website, MyDrive student App or from your parent or anyone else that you give permission to provide such information required to book driving lessons and form a contract with us. We may also collect payment data from telephone conversations, BACS transfers.

How we use your personal data

• We use your personal data to provide our services or products to you. We may also use Customer Data to telephone, text, email and send you postal (direct mail), to ensure you are fully aware of our terms and conditions, booking confirmation and any other information we deem necessary to fulfil our contract with you.
• Our driving instructor may use driving lesson recording devices, like dashcams or similar video recording devices that are utilised to enhance your training experience. The data and footage captured may also be used as evidence in the event of an insurance claim or police investigation.
• RGM Tuition provides a qualified driving instructor to provide you with driving lessons. 
• Upon the successful passing of your practical driving test, it’s our standard operating practice to request a photograph that we can place on our website and social media such as Facebook and Google My Business for marketing purposes. It is your right to refuse or consent to having a photo taken and for its use as part of our marketing.
•   We respect your privacy at all times. Your information will never be disclosed or shared with others without your consent, unless required to do so by law.

Sharing or Disclosing Your Personal Data

Whilst we will never disclose or share your data with others without your consent, we use third party processors to provide our services; these companies will process or store your information on our behalf.

We use the following third parties:

·  We use The Accountancy & Tax Centre Ltd, Exeter for our accounting records. We have a GDPR compliant agreement with them.

• We ensure all processors acting on our behalf act in accordance with this privacy notice.

Your Rights

Under GDPR you have the right to access personal information that RGM Tuition processes about you.

You can request from us information about –

• The personal data we hold about you
• The categories of personal data concerned
• The purposes of the processing
• Details to whom your personal data has/will be disclosed
• How long we retain your personal data
• If we did not collect the data directly from you, information about the source

You may also request from us the following-

• That we update any incomplete or inaccurate data about you
• Request that we delete your personal data in accordance with GDPR

You may request we action your rights by contacting us at RGM Tuition 7 Crosscut Way, Honiton or by emailing us at rgmtuition@yahoo.com.

To ensure your data is protected, if we receive a request from you, we will ask you to verify your identity first.

Security & Safeguarding Measures

All personal data collected is transferred and stored securely.  Please note however, that we cannot guarantee that the measures we maintain will guarantee the security of the information.

Our team is trained on the importance of Privacy and Data Protection and will adhere to our internal policies.

How Long We Retain Your Data

RGM Tuition will only retains personal information for as long as is necessary.  

For further information

Contact Details: Email rgmtuition@yahoo.com or phone 07854391439

Ray McFadden Instructor/Director